Ryanair lowers baggage fees

Monday 6, January 2014


Ryanair lowers baggage fees


Ryanair has announced that from tomorrow, Sunday, the 5th of January, it will cut its standard airport bag fees from €60/£60 to €30/£30 at the bag drop desk, and from €60/£60 to €50/£50 at the boarding gate, “bringing Ryanair’s bag fees into line with competitor airline’s standard airport bag fees.”


The airline said that this is the latest customer service improvement from Ryanair and follows:

  • the new website (17 to 5 clicks to book)
  • 24 hour grace periods (for minor booking errors)
  • “quiet flights” (pre-8am and post-9pm)
  • free small 2nd carry-on bag
  • reduced boarding card reissue and excess bag fees
  • allocated seating on all flights from 1st Feb
  • the launch of “My Ryanair” customer registration service


New business and family products are also being developed, along with a new mobile app, tailored country-specific websites and a mobile-responsive website, as Ryanair continues to improve its industry leading customer service for its 81m passengers, the airline said.


Ryanair’s Robin Kiely commented, “We are very excited at these significant improvements to our industry leading customer service. We are listening and responding to our customers so that they can continue to expect low fares and on-time flights, but can now enjoy reduced airport bag fees, a second small carry-on bag and reduced boarding card reissue fees for those who have checked-in online, along with easier website access, 24 hour grace periods and quiet flights, with further improvements set to be rolled out over the coming weeks and months.”



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