Thomson Airways to the rescue

Friday 23, April 2010


Thomson Airways to the rescue


235 flights, over 100,000 hotel rooms and 3 cruise ships to bring Thomson and First Choice customers home. With other airlines wriggling in the face of their responsibilities, Thomson Airways continues with its rescue package at full pace.



Thomson Airways estimate that they have repatriated over 20,000 customers to date, out of a total of 70,000 who were delayed overseas due to the recent disruption. Thursday 22 April, they aimed to bring back a further 16,300 of those customers and by evening, Friday 23 April, they hope to have brought all the remaining customers back to the UK.


At the same time, throughout the delays all their overseas customers have been accommodated in hotels and this cost has been covered by Thomson and First Choice. In total, they have provided over 100,000 hotel rooms at no extra charge to their customers and in the majority cases this accommodation was provided on an all-inclusive or half-board basis. For the most part, our package holiday customers were able to remain in the accommodation they had originally chosen.


Christian Cull, Communications Director for Thomson Airways, said: "Others may wriggle, but we have faced up to our responsibilities to our customers from day one. Throughout this disruption we have placed our customers at the heart of everything we do. From our overseas staff out in resort, to our special assistance teams dispatched nationwide to meet returning customers, to our head office staff working round the clock to get operations moving again - our focus at Thomson Airways, Thomson and First Choice continues to be getting customers back home to their friends and families as quickly as possible. "


Some customers even had the chance to return home on a cruise ship. Approximately 2,800 customers were the first to experience Thomson Cruise's newest addition to the fleet Thomson Dream, which sailed from Palma, to Barcelona where customers were then met by coaches. While 300 customers in Madeira were met by the Island Escape ship and are due to dock into Falmouth tomorrow morning. The Celebrity Eclipse, Celebrity Cruise's new ship, has come to the rescue of 800 our customers. The ship is currently on route from Bilbao to Southampton and is expected to arrive tomorrow morning.




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